Colorado Cues Warranty Policy

Thank you for choosing Colorado Cues. We are dedicated to providing you with high-quality, high-performance pool cues. To ensure your satisfaction and confidence in our products, we offer the following warranty policy:

Limited 1-year Manufacturer Warranty:

Colorado Cues provides a limited one-year warranty, from the date of purchase, against manufacturing defects and materials for products manufactured by Colorado Cues (“Product(s)”).

Warranty Coverage:

Under this warranty, Colorado Cues, in its sole discretion, may either repair the Products, replace the Products, or refund the original purchase price of Products purchased directly from Colorado Cues or one of its Authorized Dealers, that are found to have a manufacturing defect. This warranty covers issues that affect the performance or structural integrity of the Products due to manufacturing defects. This warranty applies only to the original purchaser of the Products, with proof of purchase, and is non-transferable. 

Exclusions:

Some Colorado Cues Products are hand-crafted from wood and other organic materials and are subject to aesthetic variations in stain colors, wood grains, etc., and these cosmetic variations are not considered defects but are part of the Product’s character. Additionally, the following situations are not covered by the warranty:

• Warpage on wood Products
• Defects caused by normal wear and tear of the Products, including normal wear on replaceable items such as the tip, ferrule, finish, wrap, & bumper
• Damage caused by misuse, abuse, negligence, improper maintenance, accidents, or extreme events (e.g. flood, fire, etc.)
• Modifications or alterations made to the Products by anyone other than Colorado Cues without the express written consent of Colorado Cues
• Products that have been exposed to extreme temperature or humidity conditions
• Products purchased from unauthorized dealers or sources

Warranty Process:

If you believe your Colorado Cues Product has a manufacturing defect covered under warranty, please follow these steps:

• Contact Colorado Cues directly or your Colorado Cues Authorized Dealer to initiate a warranty claim.
• Provide proof of purchase and any necessary information about the issue.
• If instructed by Colorado Cues, send the Product to the designated service center for evaluation.
• Colorado Cues will assess the Product and determine if it qualifies for warranty coverage. All claims are resolved at the discretion of Colorado Cues.
• If the Product is eligible for warranty service, Colorado Cues will repair, replace, or refund it at no charge. 
• Return shipping costs may be the responsibility of the customer, depending on the circumstances.

Non-Warranty Repairs:

For Products that are not covered under warranty or require repairs due to reasons not covered by the warranty, Colorado Cues offers repair services at reasonable costs. Please contact us or your authorized dealer for more information.

Please note that this warranty policy is subject to change without prior notice. The purchaser is responsible for reviewing the most up-to-date version of the warranty policy on the Colorado Cues official website or contacting Colorado Cues for any updates.

We appreciate your trust in Colorado Cues, and we are committed to providing you with exceptional products and customer service.